Are you a franchise?
No, but we are as professional.
Are you bonded and insured?
Yes. Accidents happen, and we will take care of it. The burden should never be on the homeowner.
Do you charge by the hour?
We price our cleanings BY THE JOB; not by the hour. The reason we don’t price by the hour is that we don’t want to underprice the job, like other companies do, just to earn your business and then come back and ask you for more time, which is also more money (aka bait & switch). The way we look at it, we’re in the business of selling RESULTS, not TIME!
Do I have to sign a contract?
No. We don’t agree with them. It’s our job to provide you with a great service that you wouldn’t want to live without. Also, life happens and your circumstances change. We don’t feel comfortable forcing someone to use our services.
How and when do I pay you?
We accept cash, check and credit card through PayPal. All payments are due before or at the time of service.
What if I am not satisfied?
We come back and fix any problems. Open communication is key.
What day and time do you clean?
We clean Monday – Friday 8 am- 5 pm. Weekends are by appointment only and are not for a regular cleaning schedule.
I won’t be home during the cleaning. How do you get in?
Providing a key or garage code is highly recommended. You can leave your home unlocked, but Spiffy Clean is not responsible for any incident that may occur.
Who provides the cleaner and equipment?
We provide everything. We use eco-friendly, non-scented cleaners and HEPA filtration vacuums.
What if there is something I want you to use?
If you prefer a certain product we are more than happy to use it, but you must supply the product.
Why use HEPA filtration vacuums?
Did you know that the EPA disclosed that indoor air could be up to five times more polluted than outdoor air? That’s why at Spiffy Clean, we use ProTeam Sierra vacuums. These are top-of-the-line vacuums with internal HEPA filters.